Walk with Isa Terms & Conditions
Effective date: 1 August 2026 · Last updated: 27 July 2026 · Version 1.0
These Terms & Conditions ("Terms") govern your use of Walk with Isa — the mobile apps for iOS and Android, the web player, and our websites, including walkwithisa.com (together, the "Service"). The Service is provided by:
Ulf Kuhn, Hauptstr. 56, 63619 Bad Orb, Deutschland ("we", "us"). E-mail: cityspin11@gmail.com · Phone: +372 5354 6281 · WhatsApp: https://whatsapp.walkwithisa.com
Our Privacy Policy at https://walkwithisa.com/privacy explains how we handle personal data and forms part of your relationship with us. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
1.1 Walk with Isa is an AI-powered audio companion: as you walk through a city, it generates and plays personalized spoken stories about the places around you, lets you ask follow-up questions, offers curated and user-created routes, local news audio, and related features.
1.2 Core features may be offered free of charge. Certain features require a paid subscription ("Walk with Isa Premium"). The current scope of free and paid features is shown in the app and may evolve over time.
1.3 The Service is a consumer entertainment product. It is not a navigation system, tour-safety service, or source of professional advice of any kind.
2. Eligibility and account
2.1 You must be at least 16 years old (or older where your local law requires) to use the Service.
2.2 Sign-in works via a link sent to your e-mail address ("magic link"). You must provide an e-mail address you control, keep that inbox secure, and not let others use your account. Anyone with access to your inbox can access your account; you are responsible for activity occurring through your account until you notify us of unauthorized use.
2.3 One account per person. You may not sell, transfer, or share your account.
3. License to use the Service
3.1 We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for private, non-commercial purposes in accordance with these Terms.
3.2 You may not, except as permitted by mandatory law: copy, modify, distribute, sell, or rent any part of the Service; reverse engineer or attempt to extract source code, models, or prompts; access the Service by automated means (bots, scrapers) or through anything other than our official apps and interfaces; circumvent technical limits, quotas, or security measures; systematically extract, record, or redistribute narration audio or scripts; use the Service to build a competing product or to train machine-learning models; or resell access to the Service.
3.3 Business use (e.g. offering guided experiences based on Walk with Isa to your own customers) requires a separate written agreement with us — contact cityspin11@gmail.com.
4. Acceptable use
You agree not to use the Service to violate any law; to infringe anyone's rights; to upload or share content that is unlawful, defamatory, harassing, hateful, pornographic, or that infringes intellectual property; to disrupt or overload the Service; to misuse the question feature to generate abusive or unlawful content; or to interfere with other users. We may throttle, suspend, or block usage that violates this section.
5. Safety first — your responsibility
5.1 Walk with Isa is designed for walking in public spaces while listening. You must keep your attention on traffic, terrain, obstacles, other people, and your surroundings at all times. Comply with all traffic rules and local regulations, keep the volume at a level that lets you hear your environment, and stop using the app whenever the situation requires your attention.
5.2 Never operate the app while driving or cycling. Use augmented-reality features (e.g. trophy collection) only while standing still in a safe place, never on roads, crossings, platform edges, or other hazardous locations.
5.3 Narrations, directional hints ("on your left"), maps, and routes are entertainment aids, not navigation or safety instructions — they can be inaccurate, outdated, or wrong. The Service does not detect or warn you of hazards, restricted areas, or dangerous neighborhoods. You alone decide where and how you walk, and you do so at your own responsibility.
5.4 Routes created by other users are not verified by us for safety, legality, or accessibility.
6. AI-generated content
6.1 Narrations, answers, and news audio are generated in real time by artificial-intelligence models. Despite grounding in encyclopedic sources, AI content can contain errors, omissions, outdated information, or statements that do not reflect our views. It is provided for entertainment only and is not historical, legal, medical, financial, safety, or any other professional advice.
6.2 We may filter, moderate, correct, or refuse to generate content, and we may update the models and content systems at any time.
6.3 Narration audio and scripts generated for you may be listened to and kept for private use; commercial exploitation or public redistribution requires our prior written consent.
7. Subscriptions, prices, and payments
7.1 Walk with Isa Premium is sold as an auto-renewing subscription through the Apple App Store or Google Play. Billing, payment methods, currency, taxes, price display, cancellation mechanics, and refunds are handled by the respective store under its own terms (Apple, Google Play). Prices are those shown in the store at the time of purchase.
7.2 Subscriptions renew automatically for the stated period unless you cancel via your store account settings at least 24 hours before the end of the current period. Deleting the app or your account does not by itself cancel a store subscription.
7.3 Free trials, where offered, convert automatically into a paid subscription unless cancelled before the trial ends.
7.4 Right of withdrawal (EU consumers): where a statutory 14-day right of withdrawal applies to digital content or digital services purchased through a store, the store's checkout will ask for your express consent to immediate performance; with that consent, the right of withdrawal expires for digital content, and for digital services you owe pro-rated value for the period until withdrawal. Your statutory warranty rights remain unaffected.
7.5 We may change subscription prices for future periods; the store will inform you in advance, and continued renewal after notice constitutes acceptance. If you do not agree, cancel before the change takes effect.
8. User-generated content
8.1 You retain ownership of routes, texts, and other content you create in the Service ("UGC"). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, technically adapt, display, and distribute your UGC to the extent necessary to operate, improve, and promote the Service, for as long as the UGC remains in the Service.
8.2 You warrant that you hold all rights to your UGC and that it complies with Section 4. You are responsible for your UGC; we may remove or block UGC that violates these Terms or the law, and we do not pre-review UGC.
8.3 Content you deliberately share or publish may be visible to others and may be copied by them; deletion within the Service does not reach copies held by other people.
9. Our intellectual property
The Service — including software, design, the Isa persona and voice presentation, trademarks, databases, editorial content, and the systems that generate narrations — is protected by intellectual-property law and remains our property or that of our licensors. Encyclopedic source material may be subject to open licenses of Wikipedia, Wikidata, and OpenStreetMap; their license terms apply to that material. No rights are granted except as expressly stated in these Terms.
10. Third-party services
The Service relies on third-party services — app stores, map providers, your operating system's speech recognition, and the AI and infrastructure providers listed in our Privacy Policy. Their availability and terms are outside our control, and their own terms and privacy policies apply to your use of them. Links to external websites and content are provided for convenience; we are not responsible for external content.
11. Availability, changes, beta features
11.1 We provide the Service with reasonable skill and care, but we do not guarantee uninterrupted, error-free, or location-complete availability. Coverage, POI density, languages, and voices vary by city and change over time. Internet access, sufficient battery, and a supported device are your responsibility; mobile-data charges are between you and your carrier.
11.2 We may modify, add, or discontinue features where reasonable for you, taking into account both parties' interests — for example to reflect technical progress, legal requirements, security needs, or changes at our third-party providers. If a change materially reduces the core of a paid subscription during a period you have already paid for, you may terminate extraordinarily and receive a pro-rated refund of prepaid amounts for the unused period.
11.3 Features marked as beta, preview, or experimental are provided as-is for testing and may change or disappear without notice.
12. Term and termination
12.1 These Terms apply for as long as you use the Service. You may stop using the Service and delete your account at any time (in the app: Settings → Account → Delete Account & Data, or by e-mail to cityspin11@gmail.com). Paid store subscriptions must be cancelled separately via the store (Section 7.2).
12.2 We may suspend or terminate your access with immediate effect for good cause — in particular serious or repeated breach of Sections 3, 4, 5, or 8 — or otherwise with reasonable notice. Where required, we will warn you before termination for breach.
12.3 Sections that by their nature survive termination (in particular 6.3, 8.1, 9, 13, 14, 16) continue to apply.
13. Liability
13.1 We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body, or health, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have expressly assumed a guarantee.
13.2 In cases of slight negligence, we are liable only for breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely — and only up to the amount of the damage typically foreseeable at the conclusion of the contract.
13.3 Any further liability is excluded. In particular, we are not liable for consequences of your failure to observe Section 5 (safety), for the accuracy of AI-generated content (Section 6), for third-party services (Section 10), or for UGC of other users. To the extent our liability is excluded or limited, this also applies to the personal liability of our employees, representatives, and agents.
13.4 For loss of data, our liability is limited to the cost of restoration that would have been incurred had the data been properly and regularly backed up by you, unless the loss falls under 13.1.
13.5 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the law applicable to you as a consumer.
14. Indemnity
To the extent permitted by the law applicable to you, you will indemnify us against third-party claims, including reasonable legal costs, arising from your UGC or from your unlawful use of the Service, unless you are not responsible for the breach.
15. Changes to these Terms
We may change these Terms with effect for the future where the change is reasonable for you, considering both parties' interests — for example to reflect changes in law, jurisprudence, new features, or security requirements. We will notify you of material changes at least 30 days before they take effect, in the app or by e-mail. If you do not agree, you may terminate before the effective date; your continued use after the effective date constitutes acceptance where permitted by law. Changes that would materially shift the contractual balance or introduce entirely new principal obligations require your express consent.
16. Governing law and disputes
16.1 These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and its conflict-of-law rules. If you are a consumer, the mandatory consumer-protection provisions of the state of your habitual residence remain unaffected.
16.2 If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is our registered seat.
16.3 Consumer dispute resolution (§ 36 VSBG): we are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.
17. Final provisions
17.1 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected; statutory law replaces the invalid provision.
17.2 The contract language is English. Translations, where provided, are for convenience; the English version prevails to the extent permitted by mandatory local law.
17.3 Contact for all matters relating to these Terms: Ulf Kuhn, Hauptstr. 56, 63619 Bad Orb, Deutschland — cityspin11@gmail.com (all requests by e-mail; we do not operate web forms).